Promotion of digital payment channels

We encourage our subscribers to use our expanded digital payment channels and online billing services to save time and money and protect themselves from possible exposure to COVID-19.

Free access to COVID KAYA app

We are enabling health workers' free access to the COVID KAYA app developed by the Department of Health Epidemiology Bureau.

Strengthened safety protocols in Smart stores

Smart strengthened its health and safety protocols for its stores in areas under general community quarantine. It followed the guidelines set by the COVID-19 Inter-Agency Task Force, Health, Labor and Trade departments and the World Health Organization.

Free access to ReliefAgad app

We are providing Smart, TNT and Sun subscribers free access to the Department of Social Welfare and Development's ReliefAgad app.

Free "Musikalayaan" online concert

PLDT Global Corporation held a free online concert dedicated to overseas Filipinos around the world. The event also featured stories of OFWs who served as frontliners and volunteers against COVID-19.

Extended Speedboost and Double Data offers

PLDT Home extended the free Speedboost for Fibr subscribers, while its prepaid customers continue to enjoy P995 and 2x data for all sites and apps until June 30, 2020.

OFW access to StaySafe.ph

PLDT Global Corporation partnered with StaySafe.ph and Multisys Technology Corporation to enable overseas Filipinos to access the contact tracing, health condition reporting and social distancing platform.

Free landline calls nationwide

PLDT Home offered free landline calls to other PLDT Home landlines nationwide until May 31, 2020.

Free access to RC143

Smart, TNT and Sun subscribers may download and use without data charges Philippine Red Cross' RC143, a mobile app designed to help health authorities in contact tracing of COVID-19 cases.​

1GB for work and study apps daily

Smart launched Giga Work, the first data pack in the Philippines to offer additional 1GB for work and study apps every day.​

Free access to DepEd Commons

Access to DepEd Commons — the Department of Education’s online education delivery platform — has been made free for students and teachers using Smart.​

Increased LTE capacity nationwide

With Internet usage rising due to the COVID-19 pandemic, Smart is reallocating its assigned 1800 MHz frequencies from 2G to 4G/LTE.​

6-month installment payment program

We started implementing on May 1 a 6-month installment payment program for the outstanding monthly bills of our postpaid subscribers.

Payment extension until April 30

PLDT Home and Smart stretched the payment period and suspended the disconnection of overdue accounts of all its postpaid customers until April 30, 2020.

Free access to StaySafe.ph

PLDT Enterprise provides Smart, TNT and Sun subscribers with free access to StaySafe.ph – a newly launched emergency response website for COVID-19 developed by Multisys Technologies Corporation.

Free one-month iflixVIP

PLDT Home offered one-month subscription to iflixVIP to existing subscribers of PLDT Home Fibr Plan 1899 and up in Luzon.

Bonus data for postpaid subscribers

Smart started rolling out bonus data for all Smart postpaid subscribers as part of its efforts to provide customers with means to stay connected and productive amid the COVID-19 situation.

Free Stories for All

Smart introduced its "Free Stories For All" campaign that gives Smart prepaid and TNT subscribers an extra 1 GB of data for Facebook, Instagram and Tiktok.

30-day payment extension

We placed a 30-day payment extension period for all postpaid customers of PLDT Home, PLDT Enterprise, Smart & Sun Postpaid.

To ensure that the public has access to right and up-to-date information about COVID-19, PLDT Home provided free access to government and news websites.

Speedboost for Fibr subscribers

PLDT Home provided a speedboost for Fibr subscribers in which the minimum speed will be 25 Mbps until April 30, 2020 for residents of Metro Manila, Bulacan, Cavite, Laguna and Rizal.

Free access to DOH website

Smart provided free access to the Department of Health website, particularly its COVID-19 Tracker.

Partnership with GoNegosyo to enable rapid testing for LGUs

We partnered with GoNegosyo for its Project ARK to enable rapid testing for the local government units of Makati, Las Piñas and Taguig.

Online workshop for Digital Farmers Program trainors

The Department of Agriculture-Agricultural Training Institute and Smart completed the first virtual interactive "Training for Trainors" workshop for the Digital Farmers Program, which teaches small-scale farmers to use digital tools to help boost productivity and marketability amid the pandemic.

Support to Ormoc City's campaign vs. COVID-19

Smart enhanced its network services in Ormoc City to support its local government's campaign, led by Mayor Richard Gomez, against COVID-19. Smart also donated load SIM cards, Smart Bro pocket wifi units and COVID-19 advisory and awareness signage.

Assistance to partner retail store frontliners

Retail personnel of select partner groceries, convenience stores and pawnshops received assistance from Smart to help them cope with the COVID-19 health crisis.

PLDT Home Wifi units for IP and Muslim scholars

Smart distributed PLDT Home WiFi units to indigenous peoples and Muslim college scholars of various local government units and organizations in General Santos, Sarangani and Davao City so they can access their online classes.

Mobile internet truck for students in Laoag

In partnership with Vertext Handyphones, our provincial distributor in Ilocos Norte, we deployed "Vertext on Wheels," which provides free internet for students.

Connectivity for Cebu City's NOAH Complex

We equipped Cebu City's New Normal Oasis for Adaptation and a Home (NOAH) Complex, a new COVID-19 treatment and isolation center, with high-speed WiFi for patients and frontliners.

3-month free business bundle for MSMEs

PLDT Enterprise offers business and connectivity package with add-on services to help micro, small and medium enterprises to shift their operations to digital. Its first three months of use is free.

Connectivity support to De La Salle Lipa's 'BorderFree Education'

We turned over 665 units of pocket WiFi devices with Smart GIGA Study plans for the use of the Lasallian Associate Partners of De La Salle Lipa in Batangas.

PLDT Enterprise's BEYOND FIBER for SMEs

To help businesses gear up for operating in the New Normal, PLDT Enterprise launched its newest offering called BEYOND FIBER.

Online competition for Davao communities

Together with partner distributors of Smart, the local government of Davao City organized Davao Cluster Wars and TikTok challenges to keep the public safe from COVID-19.

LAMDAG online learning series with DepEd

The Department of Education Division of Ozamiz City partnered with Smart to launch LAMDAG, an online learning series designed to address mental health concerns amid COVID-19.

Support to AIM's local hackathon vs. COVID-19

PLDT Innolab supported Asian Institute of Management's hackathon to generate solutions for COVID-19.

Help for teleconsultation efforts in Mindanao

Smart provided LTE phones with unli call and texts for Northern Mindanao Medical Center; load and call conferencing service support for Davao Central 911; and a special number 0951-815-HOPE (4673) for the HOPE Line telepsychology services of Adventist Hospital Davao.

Smart Pocket Wi-Fi units for Century Pacific Food, Inc.

PLDT Enterprise provided Smart Pocket Wi-Fi units to help the Filipino food manufacturer in its ongoing COVID-19 operations.

Live tracking updates for DOTr’s free bus ride

PLDT Enterprise is providing Smart tracking solutions to the Department of Transportation's bus units serving health workers to and from different hospitals across Metro Manila.

Connectivity for C.L.E.A.R COVID-19 app

PLDT Enterprise provided the development team of the Citizen’s Logistics & Early Assessment Reporting Tool (CLEAR) COVID-19 app with connectivity and sponsorship to enable more LGUs to use it.

Assistance to IBP and BJMP

Smart partnered with the Integrated Bar of the Philippines-Quezon City chapter to provide the Bureau of Jail Management and Penology's Quezon City Jail male and female dormitories with additional videoconferencing equipment to speed up the hearing of cases and help decongest jails amid the pandemic.

Free Wi-Fi for Davao del Norte's COVID-19 facilities

We are rolling out fiber-powered, carrier-grade Smart WiFi at key COVID-19 facilities of Davao del Norte.

Free 3-month cybersecurity solution for hospitals

PLDT Enterprise, through its ICT arm ePLDT Inc., has announced a free three-month cyber threat monitoring and response solution to healthcare centers and hospitals in the country, starting with Metro Pacific Hospital Holdings, Inc. hospitals.

Connectivity for Marikina's COVID-19 testing lab

We are providing the connectivity requirements of the Marikina Molecular Diagnostic Laboratory. The COVID-19 testing center will serve affected residents of Marikina and the neighboring towns of San Mateo and Rodriguez and Antipolo City.

Support to Lung Center's hotline

PLDT Enterprise launched the Lung Center of the Philippines' emergency Out-Patient Department consultation number dedicated for COVID-19-related concerns and cases.

Free WiFi for PH Arena 'mega quarantine' sites

We rolled out fast, free and reliable 24/7 Smart WiFi at the Department of Public Works and Highways’ newest mega quarantine sites in Bulacan.

Connectivity for Army quarantine sites

PLDT Enterprise deployed free connectivity support to the COVID-19 quarantine areas covered by the Philippine Army.

Smart donation to 2GO

Smart donated a thousand pre-loaded SIM cards and 10 mobiles phones to 2GO Group, Inc. for the use of returning Filipino seafarers temporarily quarantined in 2GO’s ships. PLDT is also providing free WiFi on board the quarantine ships.

Smart Infocast for LGUs

Local government units are now using Smart Infocast — a web-based SMS platform that can send out updates via text broadcasts — to keep their residents informed about the pandemic situation. It is also being used to collect COVID-19-related feedback and reports from the community.

Virtual visits for Misamis Oriental prisoners

Smart and its regional distributor Airtalk provided WiFi devices to the Misamis Oriental Provincial Jail to enable inmates to see and talk to their families via video conference.

Free connectivity support and hotline services for Visayas

PLDT Enterprise provided free connectivity support and hotline services to various medical facilities and security checkpoints in the cities of Cebu, Iloilo, Ormoc and Tacloban.

Communications support to Laguna's COVID-19 response

PLDT provided internet connectivity to Laguna's provincial incident command center and boosted connectivity at the Laguna Medical Center. Smart also turned over smartphones with SIMs and e-load to support Laguna’s security and medical frontliners’ communication needs.

Powers up UP-PGH telemedicine program

PLDT Enterprise has committed to provide UP Philippine General Hospital's telemedicine program volunteers with unlimited data, calls and texts for six months. PLDT's business-grade fiber optic network and free phone lines also power up the PGH call center.

Phone donation for RapidPass expansion

Smart has provided the Department of Science and Technology with 540 smartphones loaded with voice, SMS and data packages to enable RapidPass.ph to work throughout Metro Manila.

Boosted Smart network at San Lazaro Hospital

Smart has deployed Multi-Element On Wheels equipment at San Lazaro Hospital, one of the Department of Health's primary COVID-19 facilities.

Smart WiFi for more Luzon COVID-19 facilities

Smart is deploying free Smart WiFi at New Clark City in Tarlac and the Philippine Army Gymnasium in Taguig, which will also accommodate COVID-19 patients under investigation and persons under monitoring.

Smart WiFi at new COVID-19 facilities

Smart is rolling out free Smart WiFi to the Ninoy Aquino Stadium at the Rizal Memorial Sports Complex, the Philippine International Convention Center Tent and the World Trade Center.

Communications support for frontliners

PLDT Enterprise is deploying free push-to-talk smartphones, free Smart Messaging Suite accounts, Smart Bro Pocket Wi-Fi units and Smart Tracker Units for frontline operations. It also tied up with DOST, AFP and the Inter-Agency Task Force to enable the Rapidpass QR Project.

SIM cards and load for AFP, UP-PGH, Northern Mindanao Medical Center

Smart is donating free Smart and TNT SIMs and load cards to more than 1,000 AFP personnel deployed across Metro Manila. Smart also donated phones and load for COVID-19 facilities at the Philippine General Hospital in Manila and the Northern Mindanao Medical Center in Cagayan de Oro.

Partnership with UP-PGH for 155200 hotline

PLDT Enterprise provides a dedicated hotline number, connectivity and the call center IT platform to UP-PGH's 155200 hotline.

Smart WiFi at LGUs, supermarkets, hospitals

We are providing fast, free and reliable 24/7 Smart WiFi connectivity at provincial capitols, city and municipal halls being used for local government logistics, transportation and relief.

Free trial of telecommuting solutions

PLDT Enterprise encourages businesses to make use of our business-grade collaboration tools to support their work-from-home arrangements amid the COVID-19 outbreak.

Connectivity for Manila's COVID-19 survey

We are providing enhanced data connectivity for Manila's online survey and is beefing up its COVID-19 hotline.

Free calls to DOH's COVID-19 hotline

Our subscribers will be able to use DOH's 1555 hotline for free.

Support to General Santos' COVID-19 online monitoring system

Smart, with ACLC College, supported the development of General Santos City's online monitoring system for COVID-19.

Phones and SIM cards for RITM

Smart provided smartphones and SIM cards with one month free unlimited calls and text plus data allocation to Research Institute for Tropical Medicine's emergency communication hub.

Boosting Boracay safety

PLDT-Smart Foundation and Makati Medical Center Foundation turned over to the Department of Tourism satellite phones for use of local authorities and automated hand sanitizer dispensers to help boost community health efforts in Boracay.

Free calls and WiFi in critical areas

We provided free WiFi Internet and landline calls in critical areas including command centers, transportation systems and health centers in Batangas City, Lucena, Zamboanga, General Santos and Davao.

Learning materials for schools in far-flung areas

PLDT donated learning materials to San Francisco Culong Elementary School in Lopez, Quezon and Doyong Centro Elementary School in Calasiao, Pangasinan. The learning modules aim to provide assistance to the teachers and students as they transition to the new blended learning system.

Boat engines for Daet fishermen

PLDT distributed boat engines to 150 fishermen in Daet, Camarines Norte to aid their livelihood during this difficult time.

Vegetables and rice for students of Biga Girlstown

PLDT-Smart Foundation (PSF) donated food supplies to Biga Girlstown to help provide for the students' nutritional needs during the COVID-19 pandemic.

Food packs for Yakan families and construction workers in Quezon City

PSF donated food packs to 300 families from the Yakan Tribe in Tandang Sora and to 600 displaced construction workers at the University of the Philippines Diliman.

Face masks and PPEs for frontliners from PSF and KKK

PSF and Kababaihan, Kamay ng Kalikasan distributed over 36,000 protective face masks to frontliners from various organizations and communities.

Grocery packs and hygiene kits for jeep drivers in UP

PSF, with the help of TV5's Alagang Kapatid Foundation, distributed grocery packs and hygiene kits to jeepney drivers plying the University of the Philippines Diliman route who were not able to operate during the COVID-19 lockdown.

Meals for stranded OFWs and locals

Returning OFWs and locally stranded individuals received meals and other assistance from the PSF through employee-led fundraising initiatives.

Gabay Guro’s online training program for teachers

Gabay Guro, PLDT’s flagship educational program, provides free online trainings for teachers nationwide through the ‘Learning Never Stops’ e-learning sessions on Facebook.

Food packs and vitamins for families in Malabon and Cebu

PLDT and the Philippine Business for Social Progress donated food supplies and vitamins to over 1,000 families adversely affected by the COVID-19 in Cebu City and Malabon City.

Relief efforts in Pampanga

PSF and Tulong Kapatid — the alliance of foundations and companies in the MVP Group — turned over grocery packs, personal protective equipment and tents to local authorities in Angeles City, San Fernando City and Apalit in Pampanga.

Thermal scanners and protection set for AFP

During the launch of our rolling store for Armed Forces of the Philippines' (AFP) frontline workers, the PSF turned over to the AFP 20 packages of thermal scanners with a complete protection set.

Donation to AFP mobile kitchen

To support over 4,000 families in communities under lockdown in Metro Manila, the PSF turned over 1,250 kgs of rice and 500 kgs of vegetables to the AFP mobile kitchen.

Tulong Kapatid aid to QC waste management teams

Tulong Kapatid turned over face shields, grocery packs, food and water for Quezon City’s waste management teams.

MVP Group to advance tax payments

The group of companies led by our Chairman and CEO Manuel V. Pangilinan has committed to settle in advance ₱1.94 billion in taxes to support the government’s fund raising efforts amid the COVID-19 pandemic.

Decontamination services for COVID-19 hospitals

PLDT sponsored the provision of high-level decontamination services using Steramist Asia’s Binary Ionization Technology for the Research Institute for Tropical Medicine in Muntinlupa City and the National Kidney and Transplant Institute in Quezon City.

Text-to-Donate drive for COVID-19 health workers, frontliners

Subscribers may now send donations to the PSF using their Smart, TNT and Sun number.

50,000 face masks and PPEs for frontliners

PSF has turned over 50,000 face masks and other PPEs to various hospitals in Metro Manila.

Vehicles for AFP frontliners

We are turning over 30 of our service vehicles to the AFP for its use in anti-COVID-19 operations.

Support for Project Ugnayan

PLDT is among the donors of Project Ugnayan, a fund-raising initiative for urban poor communities affected by COVID-19. The project is led by top business groups in cooperation with the Philippine Disaster Resilience Foundation and Caritas Manila.

Hygiene kits, masks for frontliners

PSF, with Alagang Kapatid Foundation, turned over hygiene kits and face masks to frontline health workers at various hospitals.

Support for Kaagapay project

PLDT supports Kaagapay: Protect our Healthcare Heroes project, a private sector fundraising initiative to help hospital frontliners.

Donation through MVP Rewards

MVP Rewards members may convert their rewards to donations to the PSF via the MVP Rewards app or mvprewards.ph.

Smart Music donation drive for frontliners

Smart teamed up with some of the country's biggest musicians and artists for Smart Music Live Online Sessions, a series of live online shows on Facebook Live meant to raise donations for COVID-19 frontliners.

P1-M donation to Bayanihan Musikahan

Responding to the call of some of the country’s musicians and artists, we donated P1-million to the Bayanihan Musikahan initiative of the Philippine Business for Social Progress.

Alcohol and masks for COVID-19 frontliners

The MVP Group continues to pour in support for the country’s frontline health workers. Roxas Holdings, Inc. turned over ethyl alcohol from Roxol Bionergy Corporation to frontline health workers.

#OneAgainstCOVID19

PayMaya launched its #OneAgainstCOVID19 campaign, which allows Filipinos to donate to around 18 organizations and causes for COVID-19 response and relief efforts using their PayMaya account.

Grocery packs for frontline workers

Tulong Kapatid, the corporate social responsibility consortium of the MVP Group, deployed over 1,000 grocery packs to the families of frontline health workers and AFP checkpoint officers.